After upgrading Windows 10 or Norton, I cannot open Norton

Last Updated on August 6, 2020

Fix issues Opening Norton

This issue can happen after you update Norton or windows 10. To fix the issue, Restart the computer.

If this problem persist with Norton for Mac, read Fix problems opening Norton for Mac. To get expert help visit


Restart the computer

  1. Exit all the programs on your computer.
  2. Restart the computer. If the problem persists, go to Step 2.
STEP 2 Get Norton setup help from expert.

Download and run the Norton Remove and Reinstall tool

If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool. Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location “Download“.
  2. To open the Downloads window in your browser, press the Ctrl + J key.
  3. Double-click the NRnR icon.
  4. Read the license agreement, & click Agree.
  5. Click Remove & Reinstall. You may see the Remove button if your Norton product is from your service provider.
  6. Click Continue or Remove.
  7. Click Restart Now. After the computer restarts, follow the on-screen instructions to reinstall Norton.